Gas Equipment Service

Gas Equipment Service Request Form

To provide the best possible service please ensure the requested information below is completed in full. All fields are mandatory, make, model and serial number, along with other essential information. To secure a call, credit card details must be completed below. Please return this form via email.

This Form Must Be Completed And Returned Or Warranty Cannot Be Processed

Important: All gas equipment MUST be installed by a certified gas plumber, or else the warranty will be voided, and any costs incurred for the service will be charged back to customers.

Was the gas equipment installed by a certified (tick box if appropriate and checked)? :

Gas? :

plumber? :

(Optional) If it is the gas unit, please supplycertificate of compliance and provide the fully licensed gas fitter details below:

I agree to be responsible for the costs incurred if the service is not covered under warranty per technician report and our terms and conditions.

Please Note :Warranty call-outs take place Mondays to Fridays between 8.00 and 16.30 (except public holidays). Any calls outside these times will be subject to penalty rates. Certain items such as glass components, light fittings and thermocouples are not covered under warranty. Claims for noncovered parts, no faults found, travel over 50km or other items outside our standard terms and conditions will be chargeable. Any chargeable items will be COD terms – payable onsite.

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Gas Equipment Service

Gas Equipment Service Request Form

This Form Must Be Completed And Returned Or Warranty Cannot Be Processed